Thredbo Returns Policy
Thredbo does not offer ‘change of mind’ refunds for returned items (this includes incorrect sizing). This is in accordance with the Competition and Consumer Act 2010 (Cth). You can read more about this HERE.
However, we are happy to offer you a store credit or exchange subject to the following conditions:
-Returned within 14 days from the date of purchase (or date of delivery for online orders).
-Proof of purchase included.
-The item/s must be returned in the condition you received it and with the original box and/or packaging in resalable condition, including manufacturer tags where applicable. It is the customers responsibility to ensure all returned items are delivered to THREDBO in their original condition.
Unfortunately, stock levels vary, and we are not able to stock all products in all sizes, which may result in your desired exchange product or size not being available. In the event that your desired exchange product is not in stock, a store credit will be issued.
How To Return?
Please follow the steps below to make your return as quick and easy as possible.
1. Contact Us
Email courtney_bowden@evt.com.au with the following information:
-Your full name
-Your order number
-The item(s) you wish to return
-Whether you would like a store credit or an exchange.
-The item you wish to receive as an exchange including the size and colour.
We will then email you a returns form. Please print this out, fill it in and include with your return.
2. Package Your Return
Carefully package your item to prevent damage during transit and include your completed returns form. Please note that customers are responsible for any repair costs resulting from damage caused by inadequate packaging.
Send your return to:
ATTN: Thredbo Retail – Online Returns
PO Box 92
Thredbo NSW 2625
3. We'll Process Your Return
Once your return has been received and inspected, we'll process your store credit and email it to you OR send out your exchange to your original delivery address.